ORIGINATING DEPARTMENT
To Committee(s)
| # | Committee Name | Meeting Date |
|---|---|---|
| 1 | Policy & Government Oversight Committee | Dec 16, 2020 |
Action Item(s)
| # | File Type | Subcategory | Item Description |
|---|---|---|---|
| 1 | Action | Contract/Agreement | Authorizing an increase to Contract No. C-37587 with Verint Americas, Inc., in the amount of $328,173 for a total amount not to exceed $3,673,173, for the purchase of additional licensing associated with 311's Lagan system. |
Previous Actions
2020-00189 - Contract amendment with Verint Americas, Inc. for 311's Lagan system
2018-01480 - Contract amendment with Verint for Squiz software application
2016-00130 - Contract amendment with Verint Americas, Inc. for 311 Lagan system support
2016-01359 - Contract amendment with Verint Americas, Inc. for Lagan system support
Ward / Neighborhood / Address
| # | Ward | Neighborhood | Address |
|---|---|---|---|
| 1. | Not Applicable |
Background Analysis
The City established Contract C-37587 with Verint Americas, Inc. (aka Kana Software) to provide support, maintenance, and hosting services for 311’s Lagan system. The system provides 311 customers the ability to connect with the City via multiple avenues, including mobile applications. It also enables a singular place to report incidents and receive information about the City. The application is vital to 311 agents in responding to the City’s constituents in a timely and accurate manner. Adoption of the 311 system across the enterprise has increased. More and more City personnel rely upon the 311 system to do their job, necessitating a purchase of additional licensing.
IT therefore requests an increase to Contract C-37587 in the amount of $328,173 for a new not-to-exceed amount of $3,673,173.